google-site-verification=RA9aEuYktVgRWXTbkA2yYi1H1v9jqrHKnGzm8V2ZRV8 FAQ | Customized Military Apparel | SoldierStores.com

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Opening Hours

Mon-Fri:

9am - 5pm

Sat: 

Closed

Sun: 

Closed

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Phone:

1-800-647-3006

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3006 Bragg Blvd

Fayetteville, NC 28303

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© 2019 The Trophy House, Inc.

Frequently Asked Questions

About SoldierStores.com

What is SoldierStores.com and how will benefit us? 

SoldierStores.com is a start-to-finish solution for group apparel, uniforms, and merchandise. We build the store. We take the orders. We send them to the purchasers. We offer e-certificates (digital gift cards) to help recognize hard work within your organization. We also offer fundraising options!

 

What do I have to do?

The best way to get moving is to fill submit a Requestor Store. This will give you a great idea of the products we currently offer and it might even spark new ideas for other items you may want to include in your store.

Another way to get the ball rolling is by submitting an Information Request Form. This form will ask you all the basic information we need so we're ready with the answers you are looking for when we contact you.

Finally, just fill out a Contact Us form and we'll be in touch within 1 business day! 

 

How long does it take to open our online store? 

New stores may take up to 10 business days from the time we receive your set-up payment. 

If you are reopening a store, we can have it up within 1 business day. 

 

What are the initial costs?

$130 – This will cover the cost of setting up the store and preparing the artwork for production for when the store closes. We can take the payment over the phone or we can invoice you directly. Best of all, it’s a ONE-TIME fee! (Note: If/when your design changes, our current hourly art fee is $30.)

If $130 is out of your budget right now, that’s okay. We can take $50 to get started and deduct the remaining $80 from your fundraising.

 

How does pricing compare to typical online retailers?

Our garment pricing is comparable to other online retailers (many times, even lower). The difference is that the price you see on your live group store will include processes for customization, personalization, and fundraising. 


 

Any tips to keep our product pricing low? 

  1. Shirt Brands - If the base garment pricing you see in our Requestor Store is too high for your group, let us know in the notes section at checkout. We can research alternative garments. 

  2. Artwork - The more colors are on your design, the higher the price will be per item. Our cost per color ranges from $1-2. Our in-house artists can help you reduce the number of colors while still maintaining the integrity of your artwork. We recommend that you maintain an open mind if your priority is to maximize your group’s savings. 

  3. Multiple Designs - There is a $5.00 surcharge added to garments containing a different design or variation on the primary design. Variation in the artwork can be a completely different design OR even a small variation on the original design. 

  4. Garment Colors - Garments come in a variety of colors. And that’s a great thing! But sometimes those different colors may require variations on the design which creates a need for additional screens. We will advise you accordingly to help give your group the options they want without the extra cost of additional screens. 

How does fundraising work?

It’s easy! Add any amount you’d like to each item’s final price. The difference is yours. Note: Any stores opening after 11/12/2019, will incur a 10% fee on fundraising to cover the payment processing fee (3%) and sales taxes (7% for North Carolina organizations). Fundraising is taxable because it is part of the price of the products being sold. 

 

Is there a minimum number of purchases that must be made?

Screen-printed items (e.g. t-shirts, hoodies, tank tops, etc.) require a minimum of 15 garments for single-color prints and 25 for multi-color prints. Some engraved items may also require minimum purchases. If minimum quantities are not met, we will work with the organization’s POC to meet the requirements we need to go to print. We will need to cancel and refund orders for those products if the organization is unable to help us meet the requirements. 

 

Any tips for meeting minimum purchases?

Absolutely!

  1. Seasonal changes may cause a demand in the need for apparel that is more appropriate for different times of the year. 

  2. Seek feedback from your leadership to determine if there is enough demand for apparel and merchandise. 

  3. Is there a special event coming up that requires apparel? Is there a gift-giving holiday coming up? 

 

New people join our team all the time. How do we plan for this?

  1. Purchase items in bulk to keep on hand. We can provide special pricing on bulk orders while your store is open. Best of all, you can add that option to your store at any time. 

  2. You may place a bulk order any time your store is not open, too! Note that the per unit price will be higher, but the turnaround time is 10 business days. 

How do e-certificates work? 

E-certificates are digital gifts that can be used at checkout. Use these to reward your team members or as personal gifts. E-certificates are non-refundable and expire 12 months from the time of issue. 

 

What is your return/refund policy?

The purchaser has 10 business days from the shipment/pick-up date to contact us with any discrepancies.

Build your store now!