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3006 Bragg Blvd

Fayetteville, NC 28303

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© 2019 The Trophy House, Inc.

Frequently Asked Questions


What is and how will benefit us? is a customized online apparel and merchandise store that makes the process of uniformity and unit pride easy for leadership to execute by allowing your unit members to individually purchase their items instead of going through a single point of contact in your leadership. The store is built and designed just for you and your unit! The platform also offers fundraising tools as well as an e-certificate program to help recognize hard work within your unit. And all YOU have to do is launch it! We do the rest!


What do I have to do?

The best way to get moving is to fill submit a Requestor Store. This will give you a great idea of the products we currently offer and it might even spark new ideas for other items you may want to request for inclusion in your organization's store.

Another way to get the ball rolling is by submitting an Information Request Form. This form will ask you all the basic information we need so we're ready with the answers you are looking for. 

Finally, just fill out our Request A Call form and we'll be in touch and ready to listen! 


What are the initial costs?

$130 – This will cover the cost of setting up the store and getting the artwork ready for production for when the store closes. We can take the payment over the phone. Best of all, it’s a ONE-TIME fee! (Note: If/when your design changes, our current hourly art fee is $30.)

If $130 is out of your budget right now, that’s okay. We can take $40 to get started and deduct the remaining $90 from your fundraising.


How does fundraising work?

It’s easy! We can add any fundraising amount that you specify to any of our products’ base prices. We’ll send you the check within 4 weeks after the store closes.


Is there a minimum number of purchases that must be made?

Screen-printed items (e.g. t-shirts, hoodies, tank tops, etc.) require a minimum of 12 garments for single-color prints and 24 for multi-color prints. Note that there are also some laser printed items that may require minimum purchases.


Any tips for meeting minimum purchases?


  1. 40% of our customers have opened their online stores at least twice in the last 7 months. This indicates that seasonal changes may play a factor in their decision to reopen the store.

  2. Seek feedback from your leadership to determine if there is are enough soldiers who need to purchase PT uniforms or other gear (and/or if they've noticed an increase in requests).

  3. Is there a special event coming up? Whether it's a battalion run or an FRG family day, we've got you covered. Get your store open at least 1 1/2 months before the event!


New soldiers arrive to our unit all the time. How do we plan for this?

We are able to take bulk screen printing orders any time during the year, but we require a minimum of 12/24 items to do this due to the cost of production. The unit may also consider purchasing a few extra required items in each size as a “welcome gift” for new incoming soldiers (This option may avoid having to purchase 12+ items in future bulk orders.). 


How do e-certificates work? 

E-certificates work like gift cards. You can purchase them here. They are used as gifts or for rewarding hard work. The code can only be used in the store that is open at the time of purchase.  E-certificates are non-refundable.


What is your return/refund policy?

The purchaser has 10 business days from the day of shipping to contact us with any discrepancies.

Build your store now!